FAQ

My Account is where you can view your account and billing history, change your password, update your contact information and manage your Usernames. It's a one-stop shop for managing your Ferns N Petals Malaysia account!

In my account you can:

• Manage/edit all your personal data like address, phone numbers, and email ids
• Change your password
• Track the status of your orders
• To access all these options, you'll have to sign on with a your Username and password.

I do not remember my password, Please help!
Don't worry. Here's what you need to do:

• Step 1: Click on My Account at the top right corner of the site to access the login window.
• Step 2: Click the Forgot your password link available on the bottom right of the login window.
• Step 3: Enter your e-mail ID in the displayed field.

We will send the reset password to your registered email.
I do not remember my login ID and password. How do I get it? : please share your order no. to support@my.fnp.com with a request for your login ID & password. We will provide you with your login credentials.

• Yes. There are a lot of membership advantages which our customers enjoy.
• You will have quicker and smoother transactions
• Your past shipping addresses will be saved so that you don't have to enter them all over again in your next visit.
• You can track the history of every order with their details in your account.
• You will get our special offers n discounts.
• You will also earn loyalty points from our Orchid Privilege Program which can be redeemed in your future purchases.

Like shopping carts on physical retail store, My Cart helps you keep track of the stuff you want while you continue browsing or leave the site to think about it. Your Shopping Cart also allows you to add items and combine the purchases into a single order.

Yes, if you wish to remove a particular product from your shopping cart. You need to click on 'manage your cart'. You will be able to see all products added in your cart. Click on the Remove button next to the item you wish to delete from your shopping cart. Use this link only when you have decided not to purchase any particular item which has been added to your cart.

You will see a 'Track Order' option on the header . Enter your order ID & you will be askedyou're your mobile number and billing email id. Please fill the details & click submit tol see the current status of your order on the screen.

Log on to my.fnp.com and select a product & checkout. After filling in shipping details you will have an option to redeem your coupon in the 'Order Summary' page. The redemption section pops up when you click on "I want to redeem my discount/gift coupons" check box. The coupon code needs be entered in this section, either in Gift certificate or in Discount coupon column.

Gift Certificate - The vouchers of RM X off, needs to be entered in this column to avail the discount. Eg: RM 10 off or RM 15 off.

Discount Coupon - The discount vouchers of X% off needs to be entered in this column to avail the discount. Eg: 10% off or 15% off etc.

You will get this field on the Order Summary page.

Gift Vouchers - These vouchers help you redeem an RM value, like RM 10 off on any purchase, and needs to be entered in the GIFT CERTIFICATE COLUMN, to avail the discount. Eg: RM 10 off or RM 15 off.

Discount Vouchers - These vouchers help redeem a certain % off on your order value, like 10% off, which needs to be entered in the DISCOUNT COUPON COLUMN , to avail the discount. Eg: 10% off or 15% off etc.

Both there are alphanumeric codes.

You can buy e- gift vouchers from our marketing team. These vouchers will be alphanumeric e- codes which can be mailed or can be printed on the gift vouchers and presented. To buy it, please write to support@my.fnp.com.

Log on to my.fnp.com/ and select a product. After filling in shipping details you will have an option to redeem your coupon in the 'Order Summary' page. The redemption section pops up when you click on "I want to redeem my discount/gift coupons" check box. The e-gift voucher code(RM X code eg: RM 10 code) needs to be entered in the GIFT CERTIFICATE COLUMN to avail the benefits.

No two offers can be clubbed together, which means you can either use the promotional code or e-Gift voucher to avail the benefits.

Yes, you can use only 1 e- Gift voucher on a single order.

• The e – Gift vouchers needs to be entered in the GIFT CERTIFICATE COLUMN
• The offer can't be combined with any other ongoing offers of Ferns N Petals Malaysia.
• The discount is not applicable on multiple products per transaction.
• The benefits under the offer are non-negotiable.

This is not available on our site.

Earn 250 bonus points on enrolment with Orchid Privilege loyalty program.
As an Orchid Privilege member, you can earn 10% reward points on the total bill amount.For example, earn 10 reward points for RM 10 spend.
Upgrade to a higher level of Orchid Privilege with total spend of RM 5,000 and from then earn 15% points on the total bill amount. For example, earn 15 reward points for RM 10 spend.
Also win 250 bonus points when your total bill amount reaches RM 5,000. You will receive regular updates on reward points and special offers through e-mails and sms.
Exclusive members only privilege on your birthday, anniversary, your spouse's birthday, Christmas , new year, mother's day, etc.
Earn 10 bonus points on your birthday/spouse's birthday and anniversary.
Enjoy Orchid Privileges at selected Book My Flowers retail outlets also.

With our gift reminder service (complimentary service offered to Members only), you'll never forget an important occasion again! Simply click on the Reminder Service icon on our Membership page, and enter in all the birthdays, anniversaries, and special days you want to remember. We'll remind you of all of your important dates.

This is a lucrative offer from Ferns N Petals to all our dear customers! We believe that you are already benefited by us. Now let your friend get the same benefit which in turn will provide you an extra benefit. So, in all you will be rewarded for spreading the word about Ferns N Petals.
Refer our website to your friends, family members and anyone of your choice. Your friend will get a discount of 15% on their purchases and when your referred friends make their first purchase on our site, you will get a discount of 20% on your purchase. So, refer & win these coupons today!

This is no longer available.

Ans: If you you wish to change your order information, you can contact us at:
Email us at Support@my.fnp.com
Call us at +91 9212422000
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you you wish to change your Sender name, you can contact us at:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change your Billing address, you can contact us at:
Email us at support@my.fnp.com

Ans: If you wish to change your Product/gift, you can contact us at:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at leas

Ans: If you wish to change the receiver name, you can contact us at:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the receivers contact no., you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the delivery address, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the gift card message, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the date of delivery, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the color of the flowers, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the flavour of the cake, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change the fix time delivery timing, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change a midnight delivery to a normal or fixed time delivery, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to change a normal delivery to a midnight or fixed time delivery, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to add more products to my order, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: If you wish to increase quantity of product(s) in your order, you can contact us here:
Email us at support@my.fnp.com
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.

Ans: Following are the modes of placing order with Ferns N Petals Malaysia.

• Online (log on to my.fnp.com)
• Email (You Can mail us all the details at support@my.fnp.com)

Ans: We require the following:

• recipient's name
• complete delivery address (with pincode)
• contact number of the recipient
• message on the card
• date of delivery
• sender's name
• Shipping option
• billing information.

Ans: You may check out our different category as per the occasions, festivals, flower types, gift types etc. If you have any query, please feel free to contact us at support@my.fnp.com

Ans: You can mail us at support@my.fnp.com and your order will be placed as per your choice.

Ans: If you have an issue regarding partial delivery, kindly contact our customer service (Email us at support@my.fnp.com).

Ans: If you are not satisfied with your order, kindly contact our customer service (Email us at support@my.fnp.com).

Ans: If you are not satisfied with your order, kindly contact our customer service (Email us at support@my.fnp.com).

Ans: If you have not got the same product as ordered kindly contact our customer service (Email us at support@my.fnp.com).

Ans: We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the quality of the product is not up to the expectation.
In this case you can write at support@my.fnp.com and we will replace the product immediately.

Ans: There is no return policy of Ferns N Petals. If a wrong/defective product is delivered or you are not satisfied with the quality then we willsend a complimentary product (same as ordered) to the same address. You are not required to return the original product.

Ans: We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: The item may be damaged during transit or there might be a manufacturing defect or that a wrong item is delivered to you.

In this case you write us at support@my.fnp.com we will take action and send the new product immediately.

Ans: We will consider the order delivered if recipient has refused a delivery.

Ans: Request for cancellation of confirmed express order can be made up to 1 day prior to the delivery date. In case of International orders we need 48 hrs lead time. For courier deliveries, orders can be cancelled 4 working days prior to the date of delivery. You can send cancellation request to support@my.fnp.com

Ans: Request for cancellation of confirmed express order can be made up to 1 day prior to the delivery date. In case of International orders we need 48 hrs lead time. For courier deliveries, orders can be cancelled 4 working days prior to the date of delivery. You can send cancellation request at support@my.fnp.com

Ans: Request for cancellation of express item in confirmed order can be made up to 1 day prior to the delivery date. In case of International orders we need 48 hrs lead time. For courier deliveries, orders can be cancelled 4 working days prior to the date of delivery. You can send item cancellation request at support@my.fnp.com

Ans: It takes up to 24 hours time to process cancellation request.

Ans: We have following modes of refund available: Cheque & Bank a/c transfer

Ans: We are unable to cancel any order unless informed 24 hours (domestic express) / 48 hours (international) / 4 working days (courier) prior to the delivery date

Ans: If you are not satisfied with the product delivered then you can raise a complaint in our customer service. Contact us here.

Ans: We deliver in following cities.(City List need to be attached)

Ans: Yes. All orders are delivered during business hours (9 a.m. - 7 p.m.) unless it is a midnight ot fixed time delivery.

Ans: Yes. You can choose your specific time of delivery but additional delivery charge will be added with the product price.

Ans: No, as of now, we are not providing midnight delivery.

Ans: There are no shipping charges for a next day delivery, whereas we charge some ammount for express delivery. For courier orders, currently there are no shipping charges.

Ans: We have following Mode of delivery:

Ans: Yes, you need an account to place the order.

Ans: Yes. We deliver the flower & gift products in 150 countries.

Ans: No. We are not providing same day delivery as of now.

Ans: You can drop an email to support@bookmyflwers.com or call us at +91 9212422000

A newsletter is a timely notification of the website updates, featured products, special offers, promotions etc.

To receive special offers and promotions from bookmyflwers.com See latest products and gifts

All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email inbox; further check your email and activate your subscription.

To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.

Anyone can write a review of any product at bookmyflwers.com.
You can write a review even if you have never purchased a product from bookmyflwers.com. Your review will be published within a few days along with other customer reviews. We will also publish the rating (number of stars) you give the product.
Do's and Don'ts for writing a review

Be as specific as possible in describing the details and information about the product.

A review must be sincere to make it useful to other customers, whether it is positive or negative. We do not reject reviews because they are negative; we think any honest opinion can be useful to help other people in making a purchase decision.

A. You will receive an email & sms alert as soon as your order is confirmed with your order number.

A. You can track the status of your order on www.bookmyflwers.com by entering your order number at the track order section (hyper link track order page) or for assistance you can contact our customer service at +91 92124 22000

• Order Under Process: The payment for your order is not confirmed yet from the gateway/bank.
• Payment received: We have received the payment of your order and your order is ready to be executed
• Payment declined: The payment for your order has failed.
• Vendor allocated: Your order has been intimated to the filling florist to be executed as per your request
• Vendor accepted: The filling florist has accepted the order allocated to them
• Out for delivery: Your order is out for delivery
• Order delivered: Your order has been delivered as requested

A.Delivery will be made between 11.45 pm to 12.15 am on mentioned / asked delivery date

A. You have to select a date prior to the occasion date. For eg; if the occasion is on 25th March then you have to select the date of delivery as 24th March for a midnight order.

A. Your order will be delivered +15 or -15 mins as per selected time. Delivery time: 10am to 9pm.

A.Your order will be delivered the on the next day from the date of order purchase or on the date preferred

A. Your order will be delivered as per the date chosen by you between 10am to 9pm

A. Your order will be delivered through our different logistics partners like bluedart,fedex, speed post, first flight and the delivery will happen 3-4 working days from the date of purchase of order

A.Yes, a sum of INR.100 will be charged as same day delivery cost

A.These are deliveries applicable for Delhi-NCR regions only & we deliver on the same date of order.

A. If you desire a delivery today, you need select the same day delivery option

A. If you desire to place an order for tomorrow or future dates delivery you need select the next day delivery option

A. please find the cut-off below for the above mentioned delivery options:
Same Day Delivery: You can place an order for the same day delivery till 5pm
Next Day Delivery: You can place an order for the next day till 11:59pm under Next Day Delivery option after which it becomes a same day delivery
Fix time Delivery: You can place the order for the fix time delivery for the same day till 6pm with a lead of 3 hours.
Mid-night Delivery: You can place the order for the midnight delivery for the same day till 6pm.

With the proper care your flowers can be long-lasting, but they dehydrate easily and may look thirsty upon arrival. Let your flowers drink water for about 16-24 hours to perk up. Watch them gracefully unfold to reveal their inner beauty.
Cut 1 inch off the stems and remove leaves that fall below the water line.
Fill vase with water and add 1 packet of flower food, if available.
Re-cut stems & change water on day 3.
Keep your flowers away from direct sunlight, heat and drafts.
Remove spent leaves to keep bouquet looking fresh longer.

Plants need love and care. The natural habitat of a plant is not exactly indoors. In an artificial environment, the plant depends only on you for all it necessities.

Most house plants tolerate normal temperature fluctuations. Excessively low or high temperatures may cause plant failures, stop growth, or cause spindly appearance and foliage damage or drop. A cooler temperature at night is actually more desirable for plant growth than higher temperatures. A good rule of thumb is to keep the night temperature 10 to 15 degrees lower than the day temperature.

Although, plants can be kept indoors, they need light for their growth. We must not forget that plants make their food by the process called photosynthesis. Light, we know is the vital factor in the photosynthesis process. Indoor plants will not grow in a dark or poorly lit room. Artificial lighting does enable the plant to grow properly.
Very often you must have noticed that plants grow only in one direction. This is because they are seeking light. To achieve a uniform growth, rotate the plants in their place periodically.
Indoor plants also need to be brought out for fresh air at least once a fortnight. Care should however be taken that the plants are not placed in direct sunlight. Doing so, even for 5 mins, will scorch the leaves of the plant.

Some people love their plants so much that they frequently water them thinking that by watering, the plants will continue to be healthy. In the process, they over water and kill the plant. Water is something which has to be applied very judiciously to the plants. They should neither the over watered or under watered. There is no definite guideline as to how much to water the plants. Experience is the best judge for watering. Feel the soil in the pot for dampness. If the soil is damp, the plant does not need watering. If it is dry sufficient water should be applied so that the water drains out from the drainage holes at the base of the pot. By applying less water, out of fear that the water will spoil the carpet, you run the risk of damaging the root system and killing the plant. Applying less water to the pot only wets the top surface of the soil. This forces the roots to grow upwards in search of water and getting exposed and possibly be damaged by some external factors.

Plants cannot grow forever in the same pot. As the plant grows the roots gradually fill up the pot. It then needs to be planted in another pot. For the purpose of repotting, use a pot which is of the next larger size and has drainage holes at the bottom. The drainage holes are required to allow the excess water to flow out of the pot.

Fertilize the plants once in fourteen days. Use fertilizers which have a proper balance of nitrogen, phosphorus and potassium (N:P:K). These are the three elements most essential for the balanced growth of all plants. Nitrogen is essential for the growth of the stem and leaves, phosphorus for the roots, and potassium for the general sturdiness of the plant. The three chemicals need not be applied separately. There are ready chemicals with a mix of all the three.

Pruning is required to make the plant grow bushier and to give it the desired shape. It is also done to get rid of the diseased parts of the plant. Pruning should, however, be done only when the plant is in an active growing stage. Generally, the plant is not in an active growing stage during the winter season.